Communication

I love this quote:

Communication is primarily a function of trust, not of technique.  When the trust is high, communication is easy, it is effortless, it is instantaneous, it is effective - it works.

But when the trust is low and the emotional bank account overdrawn, communication is exhausting, it is terribly time consuming and its like walking in a minefield.

I wish I knew who said it?  so I googled it and ..........

 Stephen Covey, from The 7 Habits of Highly Effective People