I love this quote:
Communication is primarily a function of trust, not of technique. When the trust is high, communication is easy, it is effortless, it is instantaneous, it is effective - it works.
But when the trust is low and the emotional bank account overdrawn, communication is exhausting, it is terribly time consuming and its like walking in a minefield.
I wish I knew who said it? so I googled it and ..........